Please present your valid residence card in accordance with the instructions below.
Please visit the "Japan Post Bank Customer Information Declaration Website"③ and upload an image of your valid residence card.
*You will need the ID and password indicated on the letter titled "Request for Presentation of Valid Residence Card" in order to log in.
Please present your valid residence card and your passbook or cash card to Japan Post Bank or Post Office savings counter.
If the resending of the letter is necessary, please call Japan Post Bank Customer Information Management Center.
Weekends and public holidays: 9:00 AM – 5:00 PM
*As of October 1, 2021, available hours on weekdays will be changed to 9:00 AM – 7:00 PM.
*Please note that the resending of the letter may be difficult after a certain period of time passed since the original letter sent.